Help Center
Questions?
Answered.
Everything you need to know about booking a spotless home with Shalom Cleans.
01
Booking & scheduling
How do I book a cleaning?
Book online in about 30 seconds — pick your service, home size, and a time — or call us at (470) 693-8192 and we'll set it up for you.
How soon can you come?
We regularly offer same-week availability across the Atlanta metro. Choose the soonest open slot when you book.
Can I reschedule or cancel?
Yes. Bookings are flexible — you can reschedule or cancel from your confirmation, subject to our refund window. Recurring plans have no contracts.
02
Pricing & payment
How is my price calculated?
Your quote is built from home size (bedrooms and bathrooms), the service you choose, frequency, and any add-ons. You see the exact price before you confirm.
Do you require a deposit?
Depending on the service, a small deposit may reserve your slot with the balance settled around your cleaning. The amount is always shown clearly before payment.
What payment methods do you accept?
Payments are handled securely online through Stripe. Your card details are never stored on our servers. For recurring plans or deposit bookings, your card is securely saved by Stripe so we can charge the remaining balance after your service is complete.
03
Our cleaners
Are your cleaners insured and bonded?
Yes. Shalom Cleans is licensed, bonded, and fully insured, so you're protected on every visit.
Are cleaners background-checked?
Every cleaner is vetted and background-checked before they ever enter a home. Your safety and trust come first.
Can I get the same cleaner each time?
With a recurring plan we send the same trusted team whenever possible, so they learn exactly how you like your home cared for.
04
Products & safety
Do you bring your own supplies?
Yes — our cleaners arrive fully equipped with professional-grade supplies and equipment. You don't need to provide anything.
Are your products safe for kids and pets?
We use careful, low-tox products that are effective yet gentle on your home, family, and pets. Have a specific sensitivity? Let us know and we'll adjust.
05
Service area
Which areas do you serve?
We serve the Atlanta, GA metro, including Atlanta, Buckhead, Midtown, Marietta, Dunwoody, and Sandy Springs. Enter your ZIP at booking to confirm coverage.
Do you clean apartments and condos?
Absolutely — from Midtown high-rises to Buckhead condos and suburban homes. Just add any building access notes when you book.
06
Guarantee & rescheduling
What if I'm not happy with the clean?
Tell us within 24 hours and we'll return to re-clean the area at no charge. That's our satisfaction guarantee.
What happens if I need to skip a recurring visit?
No problem — skip, pause, or adjust your frequency anytime. There are no long-term contracts.
Still Stuck?
We're happy to help.
Reach a real person any time — call or book online and we'll take it from there.
